At Wood B Clean, we take pride in delivering exceptional cleaning results every single time. We are a professional cleaning company serving South East Queensland, offering a full range of residential and specialist cleaning services.
Our values: Integrity — always honest with clients and teammates. Excellence — we never cut corners. Respect — for clients' homes, properties, and privacy. Safety first — your wellbeing matters above all else.
Welcome to Wood B Clean
Your training portal
Complete all 6 weeks to become a fully certified Wood B Clean team member. Each week combines theory, practical checklists, and a knowledge quiz.
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Week 1
Welcome & company foundations
Culture, values, code of conduct, key handling, non-solicitation, site access, driving policy & pay overview.
🏢 Who we are — Wood B Clean
📋 Code of conduct
As a Wood B Clean team member you represent our brand in every client's home or workplace.
On site: Always knock before entering. Never bring personal visitors to a job site. Keep phones away except for work use.
Non-solicitation: You must never approach a Wood B Clean client to offer your own or another company's services. This applies during and after your employment.
On site: Always knock before entering. Never bring personal visitors to a job site. Keep phones away except for work use.
Non-solicitation: You must never approach a Wood B Clean client to offer your own or another company's services. This applies during and after your employment.
🔑 Key handling
Keys must be signed in and out every single time. Never leave keys unattended in a vehicle. Report any lost key to your manager immediately — no exceptions. Client security is our responsibility.
🚗 Driving & vehicle policy overview
You represent Wood B Clean on the road at all times. Drive professionally, park considerately, and never use a handheld phone while driving (illegal in QLD). See the full Driving & Vehicles module in the sidebar for complete procedures.
💰 Pay overview
Your pay at Wood B Clean reflects your experience, the quality of your work, and the specialist services you are qualified to carry out. Pay progresses through four tiers as you complete training and demonstrate consistent results.
Tier 1
New starter
Training period — supervised cleans
Tier 2
Trained cleaner
Training complete — working independently
Tier 3
Specialist
Approved for specialist services
Tier 4
Senior / lead
Level 2 mould, government, team lead
Week 2
Safety & legal compliance
Chemical safety, MSDS/SDS, PPE, SWMS, incident reporting, and your workplace rights.
⚠️
Read the SDS for every product before using it for the first time. All Clean Like A Pro SDS documents are at cleanlikeapro.com.au/pages/sds
🧪 Chemical safety essentials
Every chemical we use has a Safety Data Sheet (SDS). You must read the SDS before using any new product. Know the hazard symbols: Corrosive, Flammable, Toxic, Oxidising, Environmental hazard.
Never mix: Bleach + ammonia · Bleach + vinegar · Different drain cleaners. These produce toxic gases and can be life-threatening.
Never mix: Bleach + ammonia · Bleach + vinegar · Different drain cleaners. These produce toxic gases and can be life-threatening.
🦺 PPE requirements
Always wear: Gloves when handling any chemicals. Safety glasses when using spray products. Non-slip footwear on every job.
SWMS: A Safe Work Method Statement must be completed before any high-risk task (working at height, mould remediation, new builds). Your manager will guide your first SWMS.
Incident reporting: Any incident — no matter how minor — must be reported to your supervisor on the same day.
SWMS: A Safe Work Method Statement must be completed before any high-risk task (working at height, mould remediation, new builds). Your manager will guide your first SWMS.
Incident reporting: Any incident — no matter how minor — must be reported to your supervisor on the same day.
Week 3
Equipment & products
Correct use of all equipment, the Clean Like A Pro product range, dilution rates, and fault reporting.
🎒 Backpack vacuum — WHS standard
All Wood B Clean staff use backpack vacuums. They reduce back strain, improve mobility around furniture, and are our WHS standard for all jobs. Check the filter before every use. Never vacuum wet surfaces with a dry vacuum.
🧹 Equipment rules
Steam cleaners: Allow full heat-up (~3 mins). Never direct at people or electrical outlets.
Microfibre cloths: Colour-coded system — never use bathroom cloths in kitchens. Change mop water between every room.
Microfibre cloths: Colour-coded system — never use bathroom cloths in kitchens. Change mop water between every room.
🧴 Clean Like A Pro — your product range
All Wood B Clean staff use the Clean Like A Pro range exclusively. Do not substitute without manager approval.
Pro Shower
Shower screens, tiles, soap scum
Pro Bathroom & Toilet
Toilets, basins, vanities
Pro Degreaser
Oven, stovetop, rangehood, kitchen
Pro Multi-Purpose
Windows, glass, mirrors
Pro Harmony
General surfaces, floors, walls
Pro Mould
Mould — ready to use, never dilute
Week 4
Core cleaning — residential
Bond cleans, sellers/polish cleans, Airbnb turnovers. See the detailed modules in the sidebar for full step-by-step procedures.
ℹ️
This week covers the principles of all core residential clean types. Use the Bond Clean, Airbnb, and Sellers / Polish modules in the sidebar for full step-by-step procedures and checklists.
🏠 Core clean types at Wood B Clean
1
Bond clean — the most comprehensive
End-of-lease clean covering every surface, inside and out. Always 2+ staff. Includes decks, patios, oven, windows. Backed by our re-clean guarantee.
2
Sellers / polish clean — highest finish standard
Pre-sale full-detail clean. Same depth as a bond clean but every surface polished to photo-ready standard. May include pressure washing and carpet cleaning.
3
Airbnb turnover — speed and precision
Fast reset between guests. Linen change (linen lady handles laundering), restock from supply cupboard, full clean, beds presentation-ready.
⭐ Universal principles — every clean
1
Photograph pre-existing damage on arrival
Always. Send to manager before starting.
2
Vacuum first — always
Backpack vacuum entire property before any wet cleaning.
3
Top to bottom, back to front
Ceiling fans first, floors last. Work from back of room toward the door.
4
Door shut = room complete
Wood B Clean's sign-off system. Close the door when a room meets our standard.
5
Comprehensive photos before leaving
Every room, every detail area. Send to manager.
Week 5
Specialist cleaning
New builds, mould treatment (Level 1 & 2), post-renovation cleans. Full modules available in the sidebar.
⚠️
Specialist cleaning requires additional safety precautions and in some cases manager approval before proceeding. Always check before starting a specialist job.
🏗️ New builds & post-reno
Construction dust contains silica — P2 mask mandatory. HEPA vacuum before any wet cleaning. Never use microfibre on dusty surfaces first. SWMS required. See the New Build module for the full process.
🦠 Mould — two levels
Level 1 (all staff) — surface mould on grout, silicone, tiles. Use Pro Mould with correct PPE and dwell time.
Level 2 (approved staff only) — whole-home remediation. Full hazmat suit, HEPA air extraction, infected material removal, complete surface treatment. Requires manager authorisation. See the Mould Treatment module for the full procedure.
Level 2 (approved staff only) — whole-home remediation. Full hazmat suit, HEPA air extraction, infected material removal, complete surface treatment. Requires manager authorisation. See the Mould Treatment module for the full procedure.
Week 6
Client excellence & final sign-off
Client communication, quality inspections, complaint handling, and your practical assessment.
🤝 Communicating with clients
How you interact with clients is as important as the quality of your clean.
Golden rules: Always greet clients professionally. Never discuss wages, other clients, or personal matters. If a client is unhappy — listen calmly, never argue, and escalate to your manager. Respond to messages within 2 hours during business hours.
Golden rules: Always greet clients professionally. Never discuss wages, other clients, or personal matters. If a client is unhappy — listen calmly, never argue, and escalate to your manager. Respond to messages within 2 hours during business hours.
✅ Quality self-inspection
Before leaving any job, complete a self-inspection. Check: streak-free glass, no product residue, floors dry and clean, bins emptied and relined, tops of doors and ceiling fans, skirting boards.
Practical assessment: At the end of Week 6 your supervisor will conduct a supervised practical assessment. Pass = fully certified and ready to work independently.
Practical assessment: At the end of Week 6 your supervisor will conduct a supervised practical assessment. Pass = fully certified and ready to work independently.
Specialist Module
Bond clean
Full step-by-step Wood B Clean bond clean procedure — products, checklists, sign-off, and re-clean guarantee.
ℹ️
The full interactive bond clean module (with step-by-step process, area checklists, product guide, sign-off procedure, and quiz) was built as a standalone widget. Ask your manager for access to the complete module or refer to your training materials.
⭐ Bond clean — quick reference
1
Arrive & photograph pre-existing damage
Send photos to manager before touching anything.
2
Pre-soak oven with Pro Degreaser
Allow 10–15 min dwell time while vacuuming.
Pro Degreaser3
Vacuum entire property — backpack vacuum
All floors, skirting, fans, vents, tracks, fly screens.
4
Clean room by room — top to bottom
Bedrooms → living → hallways → kitchen → bathrooms → laundry. Door shut when each room is done.
5
Decks, patios & outdoor areas
Always included. Sweep, clean surfaces, railings, floor.
6
Comprehensive photos — send to manager
Every room, oven, shower, windows, tracks, outdoor.
📚 Supplementary reading
Your manager will provide you with a copy of The Bond Clean Book by Tapinto The Basics — an industry reference written by an Australian cleaner with 15+ years experience. Read the room-by-room technique chapters alongside this training module.
Specialist Module
Airbnb turnover
Fast, precise property reset between guests — cleaning, linen, restocking, and presentation.
⚠️
Airbnb turnovers are time-critical — typically 2–4 hours between guests. Contact your manager immediately if you identify issues that cannot be resolved in time.
🏡 Airbnb turnover — order of operations
1
Arrive, assess, photograph any guest damage
2
Strip all beds into linen bags
Leave bags in the agreed pickup spot for the linen lady.
3
Empty and re-line all bins
4
Empty dishwasher, check for food marks
5
Vacuum entire property — backpack vacuum
6
Full bathroom & toilet clean
Restock toilet paper from supply cupboard.
7
Kitchen clean — benchtops, stovetop, sink
8
Wipe all surfaces throughout — no fingerprints
9
Mop all hard floors
10
Restock supplies from the host's supply cupboard
11
Re-make beds with fresh linen — presentation standard
12
Final walkthrough, photos, send to manager
Specialist Module
Sellers / polish clean
Full-detail presentation clean for pre-sale properties — the highest finish standard we offer.
⚠️
Acid washing requires explicit manager approval and full PPE. Never proceed without authorisation.
🪞 What makes a sellers clean different
A sellers clean follows the same structure as a bond clean but the finish standard is elevated — every surface polished, streak-free, and photo-ready for real estate photography.
May include pressure washing, carpet cleaning (subcontractor), and in severe cases acid washing (manager approval only).
May include pressure washing, carpet cleaning (subcontractor), and in severe cases acid washing (manager approval only).
✓
Every reflective surface must be streak-free
Glass, mirrors, taps, tiles — polished to photo standard.
✓
Final polish pass on every room
After the full clean, do a final wipe of all reflective surfaces.
✓
Exterior may include pressure washing
Confirmed at booking by your manager.
Specialist Module
New build clean
Post-construction residue removal — silica dust safety, grout haze, paint splatter, sticker removal.
☣️
P2 dust mask is mandatory — construction dust contains silica which causes serious lung disease. SWMS must be signed before starting. HEPA vacuum only — never standard vacuum.
🏗️ New build — key rules
1
P2 mask + full PPE before entering
2
HEPA vacuum all surfaces first
Walls, ceiling, floors, tracks — before any wet cleaning.
3
Remove stickers — flat scraper at 0°
Glass dampened with Pro Multi-Purpose. Never angle the scraper.
4
Grout haze & paint splatter removal
Correct product per surface — confirm with manager.
5
Wet clean room by room — same as bond clean
6
Second HEPA vacuum + mop all floors
Specialist Module
Mould treatment
Level 1 surface treatment (all staff) and Level 2 full hazmat remediation (approved staff only).
🧴 Level 1 — surface mould treatment
For all trained staff. Use Pro Mould (ready to use — never dilute) with correct PPE and dwell time on bathroom grout, silicone, tiles, ceiling spots, and window sills.
1
Photograph & send to manager
2
Full PPE: P2 mask, goggles, disposable gloves, long sleeves
3
Ventilate area — windows open, exhaust fan on
4
Apply Pro Mould — allow 5–10 min dwell time
Pro Mould — ready to use5
Agitate with grout brush — wipe with damp cloth
6
Seal all used cloths & PPE in a bag — dispose correctly
⚠️
Mould >1m², suspected black mould, or mould through multiple rooms = Level 2. Stop and call your manager immediately.
Level 2 — Full mould remediation
Approved staff only. Requires manager authorisation for each job. Enter your Level 2 access code.
Week 1 Module
Driving, vehicles & chemical transport
Safe driving, vehicle checks, Queensland road rules, chemical transport, and accident procedures.
🚗 Driving standards
You represent Wood B Clean on the road. Drive courteously, park legally, and never use a handheld phone while driving — illegal in QLD with significant fines and demerit points.
Zero tolerance: Driving under the influence. Driving while fatigued without reporting it. Using a handheld phone while driving.
Zero tolerance: Driving under the influence. Driving while fatigued without reporting it. Using a handheld phone while driving.
🧴 Transporting Clean Like A Pro products
All bottles upright and secured in a crate. All lids tightly closed. All bottles labelled. Carry SDS for all products on board. Never leave chemicals in a hot locked vehicle.
🚨 If involved in an accident
1
Stop — never leave the scene
2
Check for injuries — call 000 if needed
3
Exchange details & photograph everything
4
Call your manager immediately
5
Complete WHS incident report same day
Restricted
Government & specialist contracts
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